KCM

Welcome to Easy Trip Prepaid Mastercard®!

Pay for the transportation you need, when you need it

Easy Trip is a new pilot program offered to select King County Metro Health Through Housing communities. Qualified residents can receive monthly funds for transportation purchases on a prepaid card.

King Country Metro Easy Trip debit card

This card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.

How do I get a card?

Easy Trip is being provided on a pilot basis at select supportive housing sites throughout King County. If you are unsure whether you are eligible to receive an Easy Trip card, reach out to site staff.

How can I get a replacement card?

Fill out our card replacement form here.

How to use your Easy Trip Prepaid Mastercard®

Logo of Debit Card indicating step 1

Learn about your new Easy Trip card 

Did you receive your card at a distribution event? Your card is ready to use!

Logo of lock indicating step 1

Find a safe place to store your card

Keep your card secure. Your card is intended for your use only. Funds will remain in your account until the expiration date shown on the back of your card.

Logo of bus indicating step 1

Choose your transportation mode and go!

Use your card to pay for eligible transportation purchases like public transportation, shared bicycle or scooter rides, and Uber or Lyft —the choice is yours!*

*Please note that your Easy Trip card will only be accepted for eligible transportation expenses. See the full list of eligible purchases here, or in your Easy Trip Guide booklet.

Card replacements
  • Order a replacement card here.
  • When you receive your new card, you will need to activate it by following the steps on the card
  • Important: Cards reported as lost or stolen will be immediately deactivated and will be replaced if applicable.
Account Balance
  • To check your account balance call the phone number below (also shown on the back of your Easy Trip card) or visit the Akimbo website
  • 1-855-925-4626 - Live agents available Monday through Friday, 5AM - 5PM PST with the automated system available 24/7
  • AkimboCard.com - available 24/7
Know before you go
  • Once you receive your card, $50 will be added to your account on the first business day of each month
  • Any unused balance will carry over from the month before.
  • You will receive $50 per month through the end of 2025.
  • You can use your card through the expiration date printed on the back of the card.

Where to use your card

You can use your Easy Trip card for many transportation services, including:

ORCA

Logo with bus

Bus

Logo with link light rail

Link light rail

Logo with sounder train

Sounder train

Logo with water taxi

Water taxi

Logo with fast ferry

Fast ferry

Logo with seattle streetcar

Seattle Streetcar

Logo with monorail

Monorail

WSDOT logo

WA State Ferry

King County Metro Flex logo

Metro Flex

Sound Transit logo

Use your card to pay for public transportation online, at ORCA vending machines, or at in-person customer service centers. You can also pay for Puget Sound regional public transportation with an ORCA card. If you'd like additional support managing your ORCA card, choosing the right pass, and setting up monthly auto reloads, reach out to the Community Transportation Navigator at your site.

Purchase and reload your ORCA card

Find more information about how to purchase or reload your ORCA card here. For a list of ORCA purchase and reload locations that will accept your Easy Trip card, click here or view the map.

You may qualify for a Reduced Fare ORCA card. Find out if you qualify for one of the different types and apply here. Once you receive your Reduced Fare ORCA card, you can load it with funds from your Easy Trip card. Contact your site's Community Transportation Navigator for more information and assistance.

Buy paper transit tickets

Buy paper tickets at pay stations, located at Link Light Rail, Sounder, and Seattle Streetcar stations. Find more information here.

Purchase mobile transit tickets (Transit GO Ticket)

Use your Easy Trip card to purchase transit tickets on your phone with the Transit GO Ticket app. Find out more information here.

Online Purchases

You can use your Easy Trip card just like a debit card for online purchases. For online purchases, you will usually need the following information:

Front of King County Metro Flex Debit card
Back of King County Metro Flex Debit card
  1. Your 16-digit card number
  2. VV/CVC (3-digit number on the back of the card)
  3. Card expiration date (month and year)

When making online purchases, you will be asked for your billing address and shipping address. Here is an example:

image of sample form for online purchases

Find your site information here to fill out the billing address.

Note: For the shipping address, be sure to include your apartment or mailbox number.

Bike Shop Purchases

Use your card to buy or rent a bicycle, pay for service or repairs, or to purchase bicycle equipment (helmet, lock, lights, etc.). Your card will only work at verified bike shops and will not work at sporting goods shops or general retail stores that also sell bicycle equipment (for example, Target, REI, Amazon, etc.). As long as your Easy Trip card has enough funds available, you can make any purchase at a verified bike shop.

View all bike shops

Pricing scale: Each "$" symbol reflects the general price range of the shop’s offerings. Please note that some shops may only offer service and repairs or cycling accessories. Check the shop’s website for more information before visiting the shop.

$
= $100-500
$$
= $500-1,000
$$$
= $1,000+

Select your current housing site to filter nearby shops. Click on shops for more information.

Train Tickets

Use your Easy Trip card to purchase Amtrak or Sounder tickets online or at train stations.

Amtrack logo

Buy Amtrak tickets online or at an Amtrak station ticket counter.

Sound Transit logo

Buy Sounder tickets at Sounder station ticket machines. You can also pay for Sounder tickets with funds on an ORCA card or with the Transit GO Ticket App.

Interstate and Charter Bus Tickets

Greyhound bus logo

Use your Easy Trip card to purchase Greyhound bus tickets online or at the Seattle Bus Station ticket counter.

Flix bus logo

FlixBus is similar to Greyhound and offers bus rides to major cities in the US and Canada. Use your Easy Trip card to purchase FlixBus tickets online or at the Seattle Bus Station ticket counter.

Ferry Tickets

Washington State Ferries Logo
Kitsap Transit Logo

Use your card online or at WA State Ferry terminal ticket counters to purchase WA State or Kitsap Transit ferry tickets. You can also pay for ferry rides with funds on an ORCA card.

Taxicabs

image of taxi cab

Use your card to pay for taxi fare. Ask your driver for the approximate ride cost. Make sure that you have enough balance to pay for the trip and a tip for your driver.

Did you know?Taxi companies in WA are required by law to accept credit, debit and prepaid cards as a valid form of payment. For more information and rider resources, click here.

E-scooters and E-bikes

Logo for Lime e-scooters and e-bikes

Sign in or set up your account in the Lime app using your phone number or email address.

Add your payment info. Select "Credit card" and enter your Easy Trip card number, card expiration date, CVV number (3-digit code on the back of the card) and your site's zip code.

Select a scooter on the map near you or scan a scooter QR

Discounts
You may be eligible for discounted rides on Lime e-scooters and e-bikes. Learn more and apply here.

Discounted pricing includes:

$0.75 to unlock

$.01 per minute of riding

Logo for Bird e-scooters and e-bikes
Discounts
You may be eligible for discounted rides on Bird e-scooters and e-bikes. Sign up for Bird Access here.

Discounted pricing includes:

$0.75 to unlock

$.01 per minute of riding

Ride With a Smartphone

Sign in or set up an account in the Bird app.

Select Payment under Menu on the home screen.

Select the amount you want to add to your account. Be sure to set Auto Reload to OFF.

Select "Credit card" and enter your Easy Trip card number, card expiration date, CVV number (3-digit code on the back of the card) and your site's zip code.

Tap PAY to confirm your purchase.

Ride Without a Smartphone

Email [email protected] to enroll in the text-to-ride option with Bird.

Once added to the program, you can text to start a ride.

Find out more and enroll here.

Uber and Lyft

You can use your card as a regular payment method on Uber and Lyft. Follow the steps below to pay for rides. You must first download the Uber or Lyft app and set up your account.

Uber Logo

Tap the Account icon on the lower right corner of your screen.

Tap "Wallet," then "Add Payment Method."

Select "Credit or Debit Card" and enter your Easy Trip card information. Tap "Save."

Go back to the main screen, enter your destination in the app and reserve a ride.

Lyft Logo

Tap "You" on the bottom right corner of the screen.

Tap "Payment," then "Add Payment Method."

Select "Credit or debit card" and enter your Easy Trip card information. Tap "Save."

Go back to the main screen, enter your destination in the app and reserve a ride.

Contact Information and Customer Support

Frequently asked questions

Stolen card or unauthorized purchases?

Call the number on the back of your card: 1-855-925-4626.

What should I do if I lose my card?

Report your card as missing and order a replacement by using the form below.

English form / Spanish form

Important: Lost or stolen cards will be deactivated immediately. To activate your new card, call Usio at 1-855-925-4626.

How can I check my account balance?

To check your account balance, call the number 1-855-925-4626 (also shown on the back of your Easy Trip card), or visit Akimbo online: AkimboCard.com.

How can I find out if I'm eligible to receive an Easy Trip card?

Confirm if you live within one of the eligible Health Through Housing or DCHS sites.

Reach out to your housing site staff to enroll in the program through your residence.

Icon of phone

We're here to help!

Questions on program info, like where to use your card? Give us a call and leave a message at 253-254-6880 or email us at [email protected]. Important: Our phone number is a voicemail-only line. Leave us a detailed message and we will get back to you. Please direct all other program questions to the customer service provider, Usio Inc. at 1-855-925-4626.